This service design project was sponsored by the Mayo Clinic and Continuum Design. Our team was challenged to develop new ideas for the delivery of primary care and related services. We chose to focus on maximizing patients' emotional comfort and security throughout the primary care process.
Our process included journal studies with Mayo care providers and patients, stakeholder interviews, and several major design iterations.
My Role
My role in this project included leading the team in the design process, assisting in the design of research materials and presentations, leading interviews with primary care physicians and hospital administration, and delivering the final concept to the Mayo Clinic in Rochester, MN.
Our design focuses on maximizing the amount of patient information a physician receives with very little time and effort required. We introduced a team of medical staff that would be in constant communication with the patient and were able to document both personal and medically relevant information into a centralized database.
Physicians were able to access this information with a mobile device while en route to a patient visit. They were provided with the most recent communication with the patient, as well as personal information to allow the physician to attend to the patient's emotional needs.